For the purpose of these Terms and Conditions “we”, “us” or “our” refers to Doce Atmosfera LDA, Trading as Extreme Algarve and “you” or “your” refers to the client purchasing the package or activities provided.
If purchased through an Agent they will have their own terms and conditions, which are binding, but do not supersede our own.
Check-in time is between 16:00 and 18:00. Please advise us immediately if your arrival is after 18:00 so we can arrange for staff to be available but please note we CANNOT FACILITATE CHECK-INS AFTER MIDNIGHT! Please take this into consideration when booking your flights. For early evening flight arrival times up to 21:30 we strongly suggest you book a taxi as a transfer company will not get you here before midnight and there will be no-staff available to check you in
Staff are available at the Casa from 09:00 to 11:00 in the morning and 16:00 to 18:00 in the evening. “Lock Outs”Upon arrival, you will be asked for a key deposit of 25 euros. If you lose your key, 15 euros will be returned upon your departure, if you require assistance to access your room “out of hours”, your key deposit will not be returned to you.
Doce Atmosfera LDA reserves the right to change these Terms and Conditions from time to time.
All bookings must be requested in writing and provide a “Lead passenger” name and full contact details.
All future correspondence, including confirmation, changes or cancellations will be with the “Lead Passenger” (or Agent if booked through a third party) only via the contact details provided. It is your responsibility to ensure that your contact details are accurate and available, we will not be held responsible for non-communication as a result of changes to your contact details without prior notice.
We will not knowingly enter into a contract with persons under 18 years of age, nor will we be held responsible for misleading information. In this instance, we will only accept bookings from the legal guardian and will enter into contract with the legal guardian, on the understanding that they will be present during the activities.
Your contract with us becomes binding once you have received written confirmation from us.
FULL PAYMENT is required upon booking.
Your payment must be received within 5 working days of receipt of confirmation. Payment options will be provided on your confirmation. It is your responsibility to ensure that all the details provided on the confirmation are correct.
If full payment has not been received within 5 working days of receipt of confirmation, we will assume the booking is cancelled.
Please note: Bank transfer and Paypal charges may apply and you must take this into consideration when making your payment. We will not accept payment transfer costs or confirm your booking until the full amount, as stated on your confirmation, is received by us.
All prices are quoted in euros.
All prices advertised on our website are accurate when published, however we reserve the right to alter prices from time to time.
Cancellation by Client
Cancellation must be received in writing from the “Lead Passenger” or “Agent” who made the booking week before arrival or commencement of activity.
We will refund you the amount paid less an administration fee to the value of 10% of the total booking costs and any bank transfer costs. **
Cancellation of your booking within one week prior to your arrival is non- refundable.**
Failure to show at your accommodation on the agreed date without prior notice in writing to us is non-refundable.
Failure to show for your activity at the agreed time on the agreed date is non-refundable.
Contact made on the day to cancel or change the activity will be treated as cancelled and is non-refundable.
Change of mind (for any reason) and to not continue with the activity is non-refundable as we will have turned away bookings to reserve your space so please be sure you wish to book the said activity.
If you or any member of your party arrives for activities under the influence of alcohol or drugs, you may be refused participation and will not be refunded.
The parent or legal guardian of a minor must be present throughout the course of an activity or the minor may be removed from the activity.
** Force Majeure shall mean any act of God, strikes, lockouts or other labor dispute, earthquake, hurricane, flood, fire or other casualty, civil commotion, riot, mob violence, malicious mischief, sabotage, rebellion, act of terrorism, epidemic, invasion, government preemption in the case of national or local emergency, security or health risk, suspicion of governmental operations or other event beyond the reasonable control of the party claiming the benefit of the event, including acts of declared or undeclared war and acts of terrorism.
As recommended by the Turismo do Portugal, in the event of a “force Majeure,” cancellation of any activities or accommodation booked with us will not be refunded but will be transferred to a voucher which will be valid for one year.
Cancellation by Extreme Algarve
We will, to the best of our ability, honour our booking with you. In the unlikely event that we cannot, we will endeavour to offer you a suitable alternative, subject to availability. If we are unable to offer you a suitable alternative, we will refund your payment (not including activities cancelled due to adverse weather conditions) and consider this as full and final settlement.
Kitesurfing, any additional activities undertaken as a result of unsuitable weather conditions must be paid for separately prior to the activity. A refund will be given for any hours not completed on your kitesurf course provided that. If the wind conditions prohibited you from completing your course you will be refunded the difference in value from the course completed and the course paid for.
Surfing, whilst we monitor conditions on a daily basis, we cannot, at any time, guarantee perfect conditions every day, nor can we be responsible or reimburse students if classes cannot take place due to adverse weather conditions such as flat oceans, excessive wave size, fog, strong winds, heavy rain or any other unforeseeable natural circumstances that can interrupt or cause the cancellation of a surf lesson. This situation is extremely rare, and in the unlikely event that conditions are not suitable, we can offer you either an alternative day or a theoretical class or a surf related sightseeing trip as compensation.
This policy is in force with all the surf schools in the Algarve.
Changes to your booking
Once your booking is confirmed we cannot ensure that changes can be accepted.
Those requests we are able to consider will be subject to availability. If the activity you request is more expensive than your original choice, full payment must be made prior to the activity taking place.
All surf and kitesurf courses are set and coordinated on a strict timetable with other bookings and we are unable to change this at short notice.
For surf courses over 4 days, a day off in-between is allocated to break up the course. If you choose not to surf or kitesurf on any day for any reason, you will unfortunately lose this day.
For all activity bookings, we depart at a set time each day which will be advised at the time of booking. If you are not present at the designated time or pick-up point stated, we will unfortunately have to depart without you. We have strict times set by the Maritime Police for our school on the beach so we cannot be late.
By asking us to accept your booking, you are confirming that you and everyone in your party will be suitably insured for your holiday and for the activities to be undertaken. We cannot accept liability for loss or injury to you or any member of your party due to your own negligence.
It is your responsibility to inform us at the time of booking, of any medical condition or previous injury that may affect your ability to take part in our sports, or that any of our staff should be aware of, that will limit your reaction or response to their Instruction.
Our Instructors can refuse to allow you participation without appropriate medical certification if required, or if they believe your injury or medical condition will affect their ability to manage you.
If, at any time, your medical condition or injury has required you providing certification of approval, then we warrant that justification to provide it to us, if it still applies.
We offer accommodation as part of our packages, however from time to time in order to meet your request we may have to provide you with alternative accommodation. We will ensure to the best of our ability that the standard of accommodation is the same as our own.
Please read and adhere to accommodation rules or terms where displayed.
You are responsible for your own safety and the security of your belongings at all times during your holiday. Where we offer shared accommodation we can provide secure storage for valuables upon request.
If you encounter any problems with your accommodation please contact the manager/owner of the establishment in the first instance. If the matter is not resolved to your satisfaction, please then contact us.
If you are evicted from your accommodation as a result of your own wrong doing, we will not be responsible for finding alternative accommodation, nor will we compensate you for any loss where the establishment refuses to refund you. Please also note that you will be required to pay for any damage(s) caused by you at the time.
We reserve the right to terminate without further notice the booking for you or any member of your party, whose behaviour is likely, in our opinion, to cause distress, damage, danger or annoyance to us, our staff, fellow guests, any 3rd party or property.
Upon such termination our responsibility to you and your booking ceases and we shall not be liable for any costs incurred by you or any member of your party.